Solutions Support
Ensuring customers get the most out of their solutions
The difference between ComOps and other solution providers is that purchasing a solution is the beginning, rather than the end, of a business partnership. The relationship is maintained well after product purchase and installation, with ongoing product development and support.
Within our Solutions Support division we have dedicated product teams across the entire workforce management suite, who remain focused on providing our customers with solution updates, an easy to use helpdesk and product support, long after the implementation of software:
Upgrades
Within our Solutions Support Division, we have dedicated product teams who remain focused on upgrading, refining and developing our software solutions. The ComOps policy is to upgrade every customer to the latest release of software as it becomes available, in accordance with software support maintenance agreements.
Support
The Solution Support Division's other key function is to provide assistance and support to customers, working closely with them to respond quickly and thoroughly to all queries and or issues, should they arise.
Helpdesk
The ComOps Solutions Support Help Desk is the online portal for Solutions Support, allowing customers to log, view and update their queries online at any time. The helpdesk ensures that customers always have access to Solutions Support. Our solution specialists ensure a customer's call is handled by the person best equipped to assist from the start and the customer is kept informed of how their query is progressing every step
of the way.